Isn’t RPA the next acronym that you should know? Because the best part since sliced bread is that even the non-technical employees will have the edge and access to configure their own software robots and all repetitive rule-based processes without coding knowledge under a few minutes, making it a promising technology!
“Innovation is not the product of logical thought, although the result is tied to logical structure – Albert Einstein.” Logical structuring of organizations is the only key to its survival amidst the tough competition.
Low-performing back offices can be transformed to high-performance through five main transformation levers: centralizing physical facilities and budgets, standardizing processes across business units, optimizing processes to reduce errors and waste, relocating from high-cost to low-cost destinations, and technology enabling with, for example, self-service portals, extracted from “The IT Function and Robotic Process Automation” by Leslie Willcocks, Mary Lacity and Andrew Craig in The Outsourcing Unit Working Research Paper Series. Further developments in automation, including software robots, have added a sixth lever. Though the idea to automate is oft-spoken and nothing novel, recent developments like Cognitive Intelligence tools in service automations has escalated interests and puts it in limelight.
With correct configuration, RPA software can interact faster, perform better at a lesser cost, and automate enterprise resource planning (ERP) and customer relationship management (CRM).
As rightly pointed out by Willcocks and Lacity, 2016, Robotic Process Automation and cognitive automation has the potential to be very disruptive of the more conventional people-centric outsourcing model that offshore outsourcing vendors and captive centres were based on.
Data released by Dubai Economy on Sunday showed that Dubai’s GDP grew 1.94 per cent last year but it will pick up to 2.1 per cent this year and 3.8 per cent next year before easing to 2.8 per cent in 2021.