Discovery
We meet your CS leads and ops admins. We map your accounts, health scores, playbooks, renewals and the workarounds you use today.
You get: A one-page build spec for you to approve.
A custom customer success platform built around how your CS team works, as an alternative to Gainsight or ChurnZero. First version in five working days for a standard org. You own the code and the data.
Or send us your Gainsight invoice and we'll compare the cost within 48 hours.
13 years in enterprise AI. Trusted by:
Built for these teams
- Customer success
- CS operations
- Account management
- Renewals
- Onboarding
- Support
Why Skcript
Why teams build with Skcript
01
A global business
We build software for teams in North America, Europe, the Middle East and Asia.
02
13 years in enterprise AI
We have built AI systems for enterprises since 2013.
03
Our own products in production
We build and run FeatureOS and SupportWire, so we ship and maintain software every day.
04
AI-built, engineer-reviewed
AI helps us write and test code faster. Our engineers design, review and own every change.
Why switch
Why teams are moving off Gainsight
Quote-based pricing
Gainsight and ChurnZero do not list prices. You find out the cost in a sales call, and it changes at each renewal.
Long setup
Reviewers describe a complex setup and a steep learning curve before the platform is useful.
Admin upkeep
Health scores, rules and playbooks need someone to configure and maintain them.
Hard to navigate
Reviewers say the screens are heavy, and segments and custom reports are hard to build.
Ownership
You own it. No lock-in.
- You own the code and the data.
- It can run in your cloud, in the region you choose.
- You can take it in-house at any time.
Before and after
The same account, built for your process
Switch between the two screens to compare a Gainsight-style account view with the same account in a custom customer success platform.
accounts / northwind-logistics
6 KPIs, 8 scorecard measures and 4 open CTAs on one account screen.
What's included
What an in-house customer success platform includes
A custom customer success platform with AI, built for your team. You own the code and the data, and we host and maintain it.
01
Health scores
Scores built from the usage, support and billing signals your team trusts.
02
Tasks and playbooks
Tasks, alerts and playbooks that follow how your CSMs work today.
03
Renewals
Renewal dates, reminders and forecasts in one view.
04
Your data in your region
The platform runs in your cloud or ours, in the region you choose.
05
Code you own
You own all of the source code.
06
Hosting and maintenance
We host, fix and update the platform. When you need a new score or report, we add it.
By industry
Built for how your industry works
Pick your industry to see the objects and workflows we would start with.
Objects in a b2b saas customer success platform
- Subscriptions
- Product usage events
- Health scores
- Renewals
- Success plans
Workflows in a b2b saas customer success platform
- Low-usage outreach
- Renewal countdown
- Expansion signal to sales
B2B SaaS customer success screenshot [TODO]
Case study
Example project
- Company type
- [TODO]
- Seats
- [TODO]
- What Gainsight cost
- [TODO]
- What replaced it
- [TODO]
- Build time
- [TODO]
Demo screenshot or video [TODO]
Before the engagement kicked-off, they did their homework to understand the users to who we are building the product. So from day 0, we both were on the same thought-process.
How it works
How we build your customer success platform in five days
For a standard org. After launch, we keep updating the platform with you under one flat engagement.
Standard org: up to [TODO] accounts, [TODO] playbooks and [TODO] integrations. Larger orgs are scoped on the call.
Migration
How to migrate from Gainsight
A standard org moves in under 72 hours. Larger orgs are scoped on the call. We export, map, run both systems side by side, then switch before your renewal date.
01
Inventory your setup
We list your objects, health scores, rules, playbooks and integrations in Gainsight or ChurnZero.
02
Export your data
We export accounts, contacts, timeline activity and score history through the API and S3 exports, and map your CRM IDs.
03
Rebuild scores and playbooks
Scores move as data. The rules and playbook logic do not export, so we rebuild them in the new platform.
04
Switch before your renewal date
Both systems run side by side while your team checks the data. We time the switch to your renewal date, so you do not pay for two systems at once.
What moves
What moves and what you stop paying for
Tick what you have in Gainsight today. It all moves to the new customer success platform, and these Gainsight costs go away.
Your migration checklist 00 of 7
No longer needed 06
- 01 Annual platform contracts removed
- 02 Implementation services removed
- 03 Admin upkeep removed
- 04 Report export limits removed
- 05 Unused modules removed
- 06 Waiting on release cycles removed
Standard org: up to [TODO] accounts, [TODO] playbooks and [TODO] integrations. Larger orgs are scoped on the call.
Time on this page hours, minutes, seconds
Cutover window 72:00:00 for a standard org migration
Your current cost
What you pay Gainsight today
Gainsight and ChurnZero are quote-based, so the per-seat figures here are third-party estimates [TODO: verify]. Vendr data puts the median annual Gainsight contract near $51,000 [TODO: verify]. ChurnZero does not publish prices. Enter your seats to see an estimate, or send us your invoice.
Gainsight plan
Estimated prices per seat per month from toolradar.com, checked October 25, 2026. Vendors do not publish list prices. Your contract may differ.
Your yearly Gainsight cost
per year at estimated price. This does not include add-ons, implementation or consultants.
Skcript: [TODO] per year, with no per-seat fees.
Start your customer success platform project Book a scoping call
Or send us your Gainsight invoice and we'll compare the cost within 48 hours.
Pricing
How much does a custom customer success platform cost?
The price depends on your team size and your process. There are no per-seat fees. A 30-minute scoping call gets you a quote.
For a standard org. After launch, we keep updating the platform with you under one flat engagement. Skcript: [TODO] per year.
Example
- Seats
- [TODO]
- Gainsight plan
- [TODO]
- Annual cost
- Gainsight [TODO] vs Skcript [TODO]
Example only. Your numbers come from your invoice.
Scoping
Tell us what you need
Pick what you need in your customer success platform. We bring a plan to the call.
Your customer success platform outline
- Modules
- None yet
- Objects
- None yet
- Integrations
- None yet
- Workflows
- None yet
Rough scope only. We confirm it on a 30-minute call.
Security
Security and access control
- SSO [TODO: confirm]
- Roles and permissions [TODO: confirm]
- Audit logs [TODO: confirm]
- Backups [TODO: confirm]
- Data residency [TODO: confirm]
Where your data lives
Your platform can run in a US cloud region, or in your own cloud account. [TODO: confirm provider and region]
FAQ
Questions about building your own customer success platform
Can I build my own customer success platform instead of Gainsight?
Yes. We build an in-house customer success platform around how your team works, and you own the code and the data.
How long does it take to build a custom customer success platform?
For a standard org, the first version is ready in five working days. Larger orgs are scoped on the call.
Can I export my history from Gainsight?
Yes, through the API and S3 exports. Report CSV exports cap at 100,000 records, so we use the API for larger sets.
Will my health scores carry over?
Score history moves as data. The scoring rules and playbook logic do not export, so we rebuild them with you.
Can I keep Salesforce or HubSpot?
Yes. Both have standard APIs, so the new platform syncs accounts and renewals with your CRM.
What do Gainsight and ChurnZero cost?
Both are quote-based. Vendr data puts the median annual Gainsight contract near $51,000 [TODO: verify]. ChurnZero does not publish prices.
Who owns the code?
You do. The code and the data are yours, and you can take the platform in-house at any time.
What does built with AI mean for quality?
We use AI to write and test code faster. Our engineers design, review and ship every change. Skcript has built enterprise AI systems for 13 years.
Is Skcript affiliated with Gainsight or ChurnZero?
No. Skcript is not affiliated with Gainsight. Skcript is not affiliated with ChurnZero. Product names are used only to describe what we replace.
Skcript Applied Labs
Start your custom customer success platform project
A 30-minute call to go through your team, your accounts and what you pay Gainsight or ChurnZero today.
Or send us your Gainsight invoice and we'll compare the cost within 48 hours.
You can also write to us at business@skcript.com.