Discovery
We meet your support leads. We map your ticket fields, statuses, queues, SLAs, macros and the workarounds you use in Zendesk or Freshdesk today.
You get: A one-page build spec for you to approve.
A custom helpdesk built around how your support team works, as an alternative to Zendesk and Freshdesk. First version in five working days. You own the code and the data.
Or send us your Zendesk invoice and we'll compare the cost within 48 hours.
13 years in enterprise AI. Trusted by:
Built for these teams
- Customer support
- IT helpdesk
- Customer success
- Ecommerce support
- Technical support
- Internal operations
Why Skcript
Why teams build with Skcript
01
A global business
We build software for teams in North America, Europe, the Middle East and Asia.
02
13 years in enterprise AI
We have built AI systems for enterprises since 2013.
03
Our own products in production
We build and run FeatureOS and SupportWire, so we ship and maintain software every day.
04
AI-built, engineer-reviewed
AI helps us write and test code faster. Our engineers design, review and own every change.
Why switch
Why teams are moving off Zendesk
Per-agent costs
Zendesk and Freshdesk charge for every agent, so the bill goes up with each hire.
Paid add-ons
AI replies, copilots and workforce tools are sold on top of the plan, so the real cost is higher than the list price.
Workflows bent to fit
Your team changes how it handles accounts, orders and escalations to fit the ticket model the vendor gives you.
Hard to change
Triggers, custom fields and reports take admin time to set up, and some data cannot be tracked or reported at all.
Ownership
You own it. No lock-in.
- You own the code and the data.
- It can run in your cloud, in the region you choose.
- You can take it in-house at any time.
Before and after
The same ticket, built for your process
Switch between the two screens to compare a Zendesk ticket with the same ticket in a custom helpdesk.
tickets / 4821
14 ticket fields and 5 macros on the Zendesk screen. Your team needs 4.
What's included
What an in-house helpdesk includes
A custom helpdesk with AI, built for your support team. You own the code and the data, and we host and maintain it.
01
Ticketing and shared inbox
Email, chat and form requests land in one queue, with the fields and statuses your team uses.
02
Routing and SLAs
Rules that route tickets by topic, priority or customer, and escalate before an SLA is missed.
03
AI triage and reply drafts
AI tags each ticket and drafts a first reply. Your agents review and send it.
04
Knowledge base and portal
Help articles and a customer portal on your own domain.
05
Your data in your region
The helpdesk runs in your cloud or ours, in the region you choose.
06
Code you own, hosted by us
You own all of the source code. We host, fix and update the helpdesk, and add what you ask for.
By industry
Built for how your industry works
Pick your industry to see the objects and workflows we would start with.
Objects in a saas helpdesk
- Accounts
- Subscription plans
- Bug reports
- Feature requests
- Agents
Workflows in a saas helpdesk
- Route by plan tier
- Escalate bugs to engineering with a Jira link
- CSAT survey after resolve
SaaS helpdesk screenshot [TODO]
Case study
Example project
- Company type
- [TODO]
- Seats
- [TODO]
- What Zendesk cost
- [TODO]
- What replaced it
- [TODO]
- Build time
- [TODO]
We build and run our own helpdesk, SupportWire, in production.
Demo screenshot or video [TODO]
Before the engagement kicked-off, they did their homework to understand the users to who we are building the product. So from day 0, we both were on the same thought-process.
How it works
How we build your helpdesk in five days
After launch, we keep updating the helpdesk with you under one flat engagement.
Standard org: up to [TODO] agents, [TODO] tickets and [TODO] integrations. Larger orgs are scoped on the call.
Migration
How to migrate from Zendesk
A standard org moves in under 72 hours. We export, map, run both systems side by side, then switch before your renewal date.
01
Export your data
We export tickets, comments, contacts, organizations, help articles and attachments through the Zendesk or Freshdesk API. Native exports leave out attachments, so we pull them separately.
02
Map it to the new helpdesk
We map fields, statuses, agents and groups to the new helpdesk, and rebuild your triggers, SLAs and macros.
03
Run both systems
Both systems run side by side on a sample of tickets while your team checks the data.
04
Switch before your renewal date
We move email forwarding and integrations to the new helpdesk and keep the old account read-only for a set period. We time the switch to your renewal date, so you do not pay for two systems at once.
What moves
What moves and what you stop paying for
Tick what you have in Zendesk today. It all moves to the new helpdesk, and these Zendesk costs go away.
Your migration checklist 00 of 7
No longer needed 06
- 01 Per-agent licenses removed
- 02 AI resolution fees removed
- 03 Copilot add-ons removed
- 04 Workforce add-ons removed
- 05 Unused plan features removed
- 06 Storage overage fees removed
Standard org: up to [TODO] agents, [TODO] tickets and [TODO] integrations. Larger orgs are scoped on the call.
Time on this page hours, minutes, seconds
Cutover window 72:00:00 for a standard org migration
Your current cost
What you pay Zendesk today
Enter your number of agents and your Zendesk or Freshdesk plan to see what you pay each year. Add-ons such as AI resolutions and Copilot are not included.
Zendesk plan
List prices per seat per month from zendesk.com, checked October 25, 2026. Your contract may differ.
Your yearly Zendesk cost
per year at list price. This does not include add-ons, implementation or consultants.
Skcript: [TODO] per year, with no per-seat fees.
Start your helpdesk project Book a scoping call
Or send us your Zendesk invoice and we'll compare the cost within 48 hours.
Pricing
How much does a custom helpdesk cost?
The price depends on your team size and your process. There are no per-agent fees. A 30-minute scoping call gets you a quote.
After launch, we keep updating the helpdesk with you under one flat engagement. Skcript: [TODO] per year.
Example
- Seats
- [TODO]
- Zendesk plan
- [TODO]
- Annual cost
- Zendesk [TODO] vs Skcript [TODO]
Example only. Your numbers come from your invoice.
Scoping
Tell us what you need
Pick what you need in your helpdesk. We bring a plan to the call.
Your helpdesk outline
- Modules
- None yet
- Objects
- None yet
- Integrations
- None yet
- Workflows
- None yet
Rough scope only. We confirm it on a 30-minute call.
Security
Security and access control
- SSO [TODO: confirm]
- Roles and permissions [TODO: confirm]
- Audit logs [TODO: confirm]
- Backups [TODO: confirm]
- Data residency [TODO: confirm]
Where your data lives
Your helpdesk can run in a US cloud region, or in your own cloud account. [TODO: confirm provider and region]
FAQ
Questions about building your own helpdesk
Can I build my own helpdesk instead of using Zendesk or Freshdesk?
Yes. We build an in-house helpdesk around how your support team works, and you own the code and the data.
How long does it take to build a custom helpdesk?
For a standard org, the first version is ready in five working days. Day 1 is discovery, days 2 to 4 are the build, and on day 5 your agents log in. Larger orgs are scoped on the call.
Can we export all our tickets from Zendesk or Freshdesk?
Yes, through the API on any plan. Native exports leave out attachments and full conversations, and some cap at 1,000 rows, so we use the API.
Do our triggers, macros and SLAs carry over?
Not as they are. We read their settings from your account and rebuild them in the new helpdesk.
Who owns the code?
You do. The code and the data are yours, and you can take the helpdesk in-house at any time.
Is a custom helpdesk cheaper than Zendesk?
It depends on your agent count and add-ons. A custom helpdesk has no per-agent fees, so you do not pay more as your team grows. Send us your invoice and we will compare the cost.
What does built with AI mean for quality?
We use AI to write and test code faster. Our engineers design, review and ship every change. Skcript has built enterprise AI systems for 13 years.
Is Skcript affiliated with Zendesk or Freshdesk?
No. Skcript is not affiliated with Zendesk. Skcript is not affiliated with Freshdesk. Product names are used only to describe what we replace.
Skcript Applied Labs
Start your custom helpdesk project
A 30-minute call to go through your queues, your workflows and what you pay Zendesk or Freshdesk today.
Or send us your Zendesk invoice and we'll compare the cost within 48 hours.
You can also write to us at business@skcript.com.